AI Order Taker

AI Order Taker

It manages phone orders, delivery requests, and table reservations, clarifies the details, repeats the request for confirmation, and then creates a structured summary for your team.

It manages phone orders, delivery requests, and table reservations, clarifies the details, repeats the request for confirmation, and then creates a structured summary for your team.

See in real time how MIhely AI takes orders

Choose a hospitality scenario, enter your phone number, and the AI will call you for a brief role-play demo.

Start Demo

Did you enjoy the demo? We will customize the AI order taker for your venue.

Did you enjoy the demo? We will customize the AI order taker for your venue.

Did you enjoy the demo? We will customize the AI order taker for your venue.

We tailor it to your specific menu, opening hours, delivery rules, allergen information, and daily operations.

During peak hours, no call should be left waiting indefinitely.

During peak hours, no call should be left waiting indefinitely.

During peak hours, no call should be left waiting indefinitely.

When guests arrive, orders are being prepared, and the phone is ringing all at once, it is easy for an order to get lost or a request to be misunderstood.

When guests arrive, orders are being prepared, and the phone is ringing all at once, it is easy for an order to get lost or a request to be misunderstood.

Fewer missed orders

AI can take requests even when your team is busy attending to guests or working in the kitchen.

More accurate order details

It clarifies sizes, quantities, modifications, and any necessary details.

Takeaway, delivery and reservation

The most common guest phone requests can be managed in a single system.

Structured Summary

The team receives clear, consistently structured order or booking data, reducing the need for follow-up clarification.

Add-on recommendations

Based on predefined rules, you can recommend relevant drinks, side dishes, desserts, or extra toppings.

Reducing pressure during peak order periods

Even during busier periods, the system collects information consistently, helping prevent enquiries and orders from being lost.

What are the capabilities of the AI order taker?

What are the capabilities of the AI order taker?

What are the capabilities of the AI order taker?

Telephone order taking

Manage takeaway orders

Enter delivery details

Accepting table reservations

Managing modifications and allergens

Review and order summary

Not a rigid phone bot, but an AI order assistant tailored specifically for hospitality.

Not a rigid phone bot, but an AI order assistant tailored specifically for hospitality.

Not a rigid phone bot, but an AI order assistant tailored specifically for hospitality.

The conversational logic can be customized to your menu, opening hours, delivery area, reservation rules, and the actual operations of your venue. Supported by 15 years of hospitality experience, it is designed for real-world service scenarios rather than theoretical processes.

Who is it for?

Who is it for?

Who is it for?

Restaurants

Pizzerias

Delivery locations

Cafés and bistros

Multi-location hospitality venues

Bakeries and pastry shops

How does the telephone ordering process work?

How does the telephone ordering process work?

How does the telephone ordering process work?

1

The guest calls or requests a callback.

2

The AI recognizes whether it is a takeaway, delivery, or table reservation.

3

Records the ordered items or the necessary booking details.

4

Refines quantities, changes, schedules, and allergen requirements.

5

It reviews the entire request and can recommend relevant add-ons.

6

The team receives structured order or booking data and notifications.

Are you ready to turn more calls into actual orders?

Are you ready to turn more calls into actual orders?

Are you ready to turn more calls into actual orders?

We will show you how the AI order-taker can be integrated with your menu, system, and hospitality processes.

Request a consultation

FAQ

FAQ

FAQ

What types of orders can you manage?

Can you accept both takeout and delivery orders?

Can it also manage table reservations?

Can you handle modifications and extra requirements?

Can you provide allergy information?

Can you recommend an additional product?

Can it be integrated with your existing POS system?

What happens if a request is unclear?

How will the restaurant receive the order details?

Will I be placing a real order in the public demo?

Let’s identify where your restaurant is losing orders today.

Let’s identify where your restaurant is losing orders today.

Let’s identify where your restaurant is losing orders today.

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