When information is scattered across multiple systems, folders, and documents, your team wastes valuable time and energy searching for the same answers over and over again.
Information can be found in multiple locations
The same questions keep repeating
New team members are slow to find the answers they need
Outdated versions of documents can also remain in use
The AI knowledge base assistant does not invent new information.
It searches and answers from approved company sources, and if necessary, shows the source it based the answer on.
The system helps you find the information you need faster, based on your business's approved sources.
Addressing internal inquiries
Provides fast answers to your team's frequently asked operational, product, and process questions.
Search across documents
It searches multiple folders, files, and systems to retrieve the information relevant to your query.
Attribution of sources
Alongside the response, you can display which document or knowledge base the information is sourced from.
Role-based access control
A manager, a customer service representative, and an external partner will each see different information.
Supporting new employees
It streamlines onboarding and reduces the number of repetitive questions directed at experienced team members.
Manage knowledge updates
New and updated documents can be integrated into the searchable knowledge base.
1
New inquiry received
The employee asks their question in natural language.
2
Check eligibility
The system determines what information the user is authorized to access.
3
Finding relevant sources
Locates the documents and knowledge snippets related to the question.
4
Comparison of information
Using the available resources, it compiles the relevant response.
5
Response and sources
It provides clear answers and, where necessary, cites the sources used.
6
Feedback and logging
Usage, feedback, and knowledge gaps can be easily tracked.
The solution can be tailored to your business's existing knowledge sources, access permissions, and workflows.
We build upon your existing documents and interfaces.
Linked to existing resources
Using controlled access
It can be continuously updated as your knowledge grows
We integrate the solution with the existing systems and document sources where your business's knowledge is currently stored.
Google Drive and Google Docs
Microsoft 365 and SharePoint
Notion
Confluence
OneDrive and Dropbox
PDF, Word, and spreadsheet files
Websites and Internal Knowledge Bases
Custom data sources and databases
Specific connection options are always determined based on a technical assessment.
KNOWLEDGE PROCESS
01
Knowledge Hub
Policies, process descriptions, product information, FAQs, internal documentation
02
Processing content
Ingesting sources, creating searchable knowledge, and selecting relevant details
03
Eligibility and Funding Assessment
Authorization verification, source attribution, logging, and feedback
04
Drafting response
Clear answers based on approved company sources
05
Verifiable results
Fast answers based on verifiable company sources.
What does the policy say about this?
How do we handle this type of client?
Where can I find the right process?
Which document is the most recent?
Word
Google Docs
SharePoint
Responses are based on approved sources, access rules, and feedback.
Policies
Process Descriptions
Product Information
Internal documentation
You can define which sources the system can use, who can access specific information, and how to proceed if there is insufficient reliable data to generate an answer.
Attribution of sources
Access Management
Use of approved knowledge
Logging of questions and answers
If the system cannot find a well-supported answer, it can either flag this or forward the question to the appropriate staff member.
Source Mapping
We review where your company's knowledge is stored and which sources are suitable for use.
Knowledge Structure and Permissions
We define the topics, access permissions, and rules of engagement.
Test and pilot
We verify the results, answers, and source attributions using real-world queries.
Continuous Expansion
It can be further enhanced with new documents, topics, and use cases.
Customer Support Knowledge Base
Sales Information
HR and onboarding
Internal operational processes
Policies and regulations
Technical documentation
Executive Information Search
Partner and Franchise Networks
The system can be launched with a smaller, well-defined area of knowledge, and then gradually expanded based on experience.
AI Customer Support Representative
Organizes incoming inquiries, prepares draft responses, and assists with follow-up.
Available
AI Administrator
Supports recurring office tasks, document preparation, and internal administration.
Available
AI office and workflows
It connects multiple AI roles, systems, and business processes.
Available
Which documents can you use?
Does it provide answers based on the internet?
Does it show where the answer comes from?
What happens if you cannot find a definitive answer?
Can different employees have access to different information?
Can it be expanded further at a later date?
Which company information do you keep looking up again and again?
Tell us where your documents are currently stored and which questions keep coming up across your team. We’ll explore how they can be turned into a fast, searchable, permission-aware AI knowledge base.
The first consultation is about understanding your information sources, users, and the technical possibilities.
